First Name

Last Name

Email

Date

Store Location

On entering the shop, were you greeted with a smile and eye contact?

Were you able to find the product you were looking for?

Did a member of staff offer to check whether the product was available in other outlets or make an order for your product?

Were the staff readily available to help you?

Was the staff member knowledgable about the product you were looking for?

If your purchase was a gift, were you offered a gift receipt?

Did the cashier inform you of the return policy?

Were you happy with the way our staff member gift wrapped your product?

Would you recommend Franks to your friends?

Overall rating of customer service

Rating of staff interaction

Overall rating of the shop's tidiness

Rate the overall service received at cash point

Rate your overall shopping experience

Other comments

Survey