Survey - Franks

FREE DELIVERY when spending over €50 FREE DELIVERY when spending over €50

    First Name

    Last Name

    E-mail

    Store Location

    Date of Visit

    On entering the shop were you greeted with a smile and eye contact? YesNoNot Applicable

    Were you able to find the product you were looking for? YesNoNot Applicable

    Did a member of staff offer to check whether the product was available
    in other outlets or make an order for your product? YesNoNot Applicable

    Were the staff readily available to help you? YesNoNot Applicable

    Was the staff member knowledgable about the product you were looking for? YesNoNot Applicable

    If your purchase was a gift were you offered a gift receipt? YesNoNot Applicable

    Did the cashier inform you of the return policy? YesNoNot Applicable

    Were you happy with the way our staff member gift wrapped your product? YesNoNot Applicable

    Would you recommend Franks to your friends ? YesNoNot Applicable

    Overall rating of customer service

    Rating of staff interaction

    Overall rating of the shop’s tidiness

    Rate the overall service received at cash point

    Rate your overall shopping experience

    Other comments