First NameLast NameEmail Date Date Format: DD slash MM slash YYYY Store LocationBaystreet - St. JuliansThe Plaza - SliemaThe Point - SliemaRepublic Street - VallettaSt John - VallettaPaolaMostaOn entering the shop, were you greeted with a smile and eye contact?YesNoNot ApplicableWere you able to find the product you were looking for?YesNoNot ApplicableDid a member of staff offer to check whether the product was available in other outlets or make an order for your product?YesNoNot ApplicableWere the staff readily available to help you?YesNoNot ApplicableWas the staff member knowledgable about the product you were looking for?YesNoNot ApplicableIf your purchase was a gift, were you offered a gift receipt?YesNoNot ApplicableDid the cashier inform you of the return policy?YesNoNot ApplicableWere you happy with the way our staff member gift wrapped your product?YesNoNot ApplicableWould you recommend Franks to your friends?YesNoNot ApplicableOverall rating of customer servicePoorNot BadGoodGreatExcellentRating of staff interactionPoorNot BadGoodGreatExcellentOverall rating of the shop's tidinessPoorNot BadGoodGreatExcellentRate the overall service received at cash pointPoorNot BadGoodGreatExcellentRate your overall shopping experiencePoorNot BadGoodGreatExcellentOther comments Δ