Survey First Name Last Name Email Date DD slash MM slash YYYY Store LocationBaystreet - St. JuliansThe Plaza - SliemaThe Point - SliemaRepublic Street - VallettaSt John - VallettaPaolaMostaOn entering the shop, were you greeted with a smile and eye contact? Yes No Not Applicable Were you able to find the product you were looking for? Yes No Not Applicable Did a member of staff offer to check whether the product was available in other outlets or make an order for your product? Yes No Not Applicable Were the staff readily available to help you? Yes No Not Applicable Was the staff member knowledgable about the product you were looking for? Yes No Not Applicable If your purchase was a gift, were you offered a gift receipt? Yes No Not Applicable Did the cashier inform you of the return policy? Yes No Not Applicable Were you happy with the way our staff member gift wrapped your product? Yes No Not Applicable Would you recommend Franks to your friends? Yes No Not Applicable Overall rating of customer service Poor Not Bad Good Great Excellent Rating of staff interaction Poor Not Bad Good Great Excellent Overall rating of the shop's tidiness Poor Not Bad Good Great Excellent Rate the overall service received at cash point Poor Not Bad Good Great Excellent Rate your overall shopping experience Poor Not Bad Good Great Excellent Other comments Δ
