First Name Last Name E-mail Store Location Baystreet - St. JuliansThe Plaza - SliemaThe Point - SliemaRepublic Street - VallettaSt John - VallettaPaolaMosta Date of Visit On entering the shop were you greeted with a smile and eye contact? YesNoNot Applicable Were you able to find the product you were looking for? YesNoNot Applicable Did a member of staff offer to check whether the product was available in other outlets or make an order for your product? YesNoNot Applicable Were the staff readily available to help you? YesNoNot Applicable Was the staff member knowledgable about the product you were looking for? YesNoNot Applicable If your purchase was a gift were you offered a gift receipt? YesNoNot Applicable Did the cashier inform you of the return policy? YesNoNot Applicable Were you happy with the way our staff member gift wrapped your product? YesNoNot Applicable Would you recommend Franks to your friends ? YesNoNot Applicable Overall rating of customer service PoorNot BadGoodGreatExcellent Rating of staff interaction PoorNot BadGoodGreatExcellent Overall rating of the shop’s tidiness PoorNot BadGoodGreatExcellent Rate the overall service received at cash point PoorNot BadGoodGreatExcellent Rate your overall shopping experience PoorNot BadGoodGreatExcellent Other comments
