FAQs

Delivery is free for orders of €50 and over.  There is a €5 delivery charge for orders under €50, which will be added automatically to your order when checking out.

Orders must be placed by 12pm CET to start processing on the same day, otherwise it will be processed the next day. Processing & delivery time usually takes 1-2 business days. Delivery times are based on orders placed between Monday – Friday (excluding public holidays).

Yes you can have the product directly delivered to the receiver – just include their address and phone number in the designated area when checking out.

Time is the rarest of commodities nowadays so Franks is helping you make the most of it. Choose your product from our website from the comfort of your own home and we’ll have it ready for you to collect it from the outlet that is most convenient for you.  Upon checkout, opt for the Click & Collect option and choose your preferred outlet.  You also have the option to pay beforehand or in store upon collection.  Once order is ready for pick up, you will receive an email that order has been ‘Completed’

You can visit your nearest FRANKS store to apply. You can also apply online: https://franks.com.mt/gold-card/

You can find full Terms & Conditions together with Benefits and Rewards by clicking on this link: https://franks.com.mt/gold-card/terms-conditions-gold-card/

Yes, it can.  Upon Check Out, just include your FRANKS Gold Card number in the allocated tab and points on your purchase will be added to your account accordingly.

In case of any queries, please feel free to contact us on the hereunder details:

e-mail: eshop@franks.com.mt  phone: 00356 23882300  Helpline: 9911 5978 (Mon-Fri 9am – 5pm exc Public Holidays)

Kindly note that our Customer Service Department is open Monday to Friday (excluding Public Holidays) from 08.00am till 4.30pm

Kindly refer to our Delivery & Returns Policy where you can find full details: https://franks.com.mt/delivery-returns/

If a product is available in one of our stores but not Online, please message us via chat from our website, send a message to one of our social media pages or email us at eshop@franks.com.mt.  We will be more than happy to help.

Sure, we’re just a phone call away!  You can contact our specialized team on Helpline 99115978 (Mon-Fri 9am – 5pm exc Public Holidays).  Alternatively, you can contact our Social Media Pages.

Nothing gives more joy that a present wrapped in Franks.  You can choose to have your purchase gift wrapped by ticking the box during checkout.  You can also include a free message card and write your message in the comments – this will be included in your bag.